VillaFact — Terms & Conditions
Effective Date: January 5, 2026
1. Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your access to and use of the VillaFact platform, applications, websites, and related services (collectively, the “Services”), which are operated by VillaFact, Inc. (“VillaFact”). By creating an account, clicking “I agree”, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, “you” and “your” refer to that entity.
2. Definitions
“Account” means a unique profile created to access and use the Services. “Authorized Users” means individuals invited or otherwise permitted by an account holder to access or use the Services under that Account. “Property” means a residential dwelling or residential unit onboarded to the Services. “Property Data” means information relating to the physical characteristics, components, condition, maintenance, verification, and historical record of a Property. “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an individual or household, including information such as name, email address, phone number, or payment details. “Partners” means third parties that integrate with or receive data in connection with providing features or functionality of the Services, such as inspection, warranty, insurance, or IoT providers. “User Content” means any content or information that a user or Authorized User uploads, submits, posts, transmits, or otherwise makes available through the Services, excluding Property Data. User Content may include comments, notes, messages, requests, feedback, preferences, or other non-structural content provided by users. “Vendors” means independent contractors or service providers that perform services at or in connection with a Property. “VillaFact” means VillaFact, Inc., an Oregon corporation. Other capitalized terms have the meaning set forth herein.
3. Eligibility and Roles
You must be at least eighteen (18) years old and have the legal capacity to enter into these Terms. When you register for or use the Services on behalf of a company, organization, or other legal entity (such as a property manager or vendor), you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the entity is the “User” for purposes of these Terms and is responsible for the acts and omissions of its Authorized Users.
The Services are intended for use in connection with properties located in the United States. VillaFact does not represent that the Services are appropriate or available for use outside the United States and may restrict or suspend access to the Services in other jurisdictions.
The Services support multiple user roles, which include property owners, property managers (including vacation rental managers and co-hosts), vendors or service providers, and other authorized participants, depending on the features enabled for a given Account. Access to the Services, including the ability to view, create, or modify Property Data and Personal Information, is governed by role-based access controls.
Unless otherwise specified by the applicable Account configuration, the authorized administrator for a Property (such as an owner or property manager with administrative rights) controls role assignments and access permissions for Authorized Users, subject to the technical capabilities of the Services. VillaFact may modify or restrict access to protect the security or integrity of the Services, to comply with law, or to enforce these Terms. Certain provisions of these Terms apply only to specific roles, as indicated by their context.
Vendors and service providers may access the Services solely to receive work assignments, perform services, or document work completion at a Property as authorized by the applicable Account holder or administrator. Vendors act as independent contractors and not as agents, employees, or partners of VillaFact. The Account holder remains responsible for authorizing Vendor access, and Vendors are responsible for their own services and compliance with applicable laws, licensing, and insurance requirements. Vendors may be subject to additional terms or requirements applicable to vendors.
4. Account Registration and Security
You must provide accurate Account information and keep credentials secure. You are responsible for all activity under your Account, whether or not authorized and must promptly notify VillaFact of any unauthorized use. VillaFact may suspend or terminate Accounts for violation of these Terms or risk to the security, integrity, availability, or lawful operation of the Services.
5. Scope of Services
The Services provide a Home Intelligence Platform for ingesting, organizing, analyzing, and acting on home-related information, including artificial intelligence and computer-vision–assisted features, tasking and verification workflows, photo and document storage, facilitation of connections with third-party vendors or service providers, and maintenance of property history and records.
Certain features may rely on integrations with Partners. VillaFact may modify, suspend, or discontinue any aspect of the Services from time to time, including features or integrations, without liability, subject to applicable law.
The Services are intended to provide informational and organizational support only and do not constitute professional advice, including construction, engineering, legal, insurance, or financial advice. Users remain solely responsible for decisions made and actions taken based on information provided through the Services.
6. Property Data vs. Personal Information
Property Data means information relating to the physical characteristics, components, condition, maintenance, verification, and historical record of a Property. Property Data may include component metadata, model or serial numbers, maintenance and inspection records, verification photos and timestamps, device readings, and similar records. Property Data is collected and maintained to support the core functions of the Services, including safety, maintenance planning, compliance, valuation support, claims support, and continuity of a Property’s historical record.
Property Data may, in some circumstances, include or be associated with Personal Information, including information that may be considered household-level Personal Information under applicable privacy laws. Personal Information remains subject to the Privacy Policy and applicable law. VillaFact does not intentionally require unnecessary Personal Information to be included within Property Data and encourages users to avoid uploading such information where not required.
VillaFact maintains reasonable technical and organizational measures designed to minimize and segregate Personal Information within Property Data where practicable. You are responsible for ensuring that content you upload does not include unnecessary Personal Information, and for obtaining any required consents before uploading media or information captured in private spaces.
Access to Property Data and Personal Information is governed by role-based access controls within the Services. Unless otherwise specified by the applicable Account configuration, the authorized administrator for a Property controls role assignments and access permissions, subject to the technical capabilities of the Services. VillaFact may modify access controls to maintain security, comply with law, or support operation of the Services.
To preserve a continuous and reliable record of a Property, certain Property Data may persist independently of any individual user or Account, including if a user deletes an Account or ceases using the Services. VillaFact may require reasonable verification before transferring Property Data, which may include prior users’ consent, documentation or other confirmation sufficient to establish ownership or management authority. VillaFact may update access and administrative control so that the new authorized owner or property manager may access and manage the applicable Property Data. Such transfer does not grant access to Personal Information without appropriate authorization or legal basis and does not transfer ownership of intellectual property rights in the Property Data.
VillaFact may share relevant Property Data with Partners as necessary to provide the Services and as described in these Terms and the Privacy Policy. The rights and licenses applicable to Property Data are described in Section 8. In the event of a conflict, this Section 6 controls with respect to Property Data.
7. User Responsibilities; Acceptable Use
You are responsible for your use of the Services and for ensuring that your use complies with these Terms and all applicable laws. You agree that you will not, and will not permit any Authorized User or third party to:
• Access, use, disclose, or share another user’s or household’s Personal Information or Property Data except as expressly authorized through the Services and in compliance with applicable law. Vendors may access such data only as necessary to perform authorized services and may not use, disclose, or retain it for any other purpose.
• Provide inaccurate, misleading, unlawful, or harmful information, or upload content that infringes the intellectual property, privacy, or other rights of any person.
• Interfere with, disrupt, degrade, or impose an unreasonable burden on the Services, infrastructure, or security of VillaFact, its partners, or other users, including by circumventing access controls, usage limits, or technical safeguards.
• Access, copy, resell, rent, lease, sublicense, scrape, harvest, extract, or otherwise exploit the Services, data, outputs, or content, except as expressly permitted by these Terms.
• Use the Services or any data, outputs, or insights derived from the Services to develop, train, test, benchmark, or improve a competing product or service, including through automated or manual data collection or for training artificial intelligence or machine learning models, except as expressly authorized in writing by VillaFact.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code, algorithms, models, or underlying structure of the Services, except to the extent such restriction is prohibited by law.
• Impersonate any person or entity, misrepresent your affiliation with a person, property, or organization, share access with unauthorized parties, or fail to obtain required consents before uploading media or information captured in private spaces.
• Use the Services for any unlawful, fraudulent, abusive, or harmful purpose, or in violation of applicable laws or third-party terms.
8. Content; Licenses; Feedback
Users may upload or submit User Content through the Services. As between you and VillaFact, you retain ownership of your User Content, subject to the licenses granted in these Terms.
You grant VillaFact a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, process, display, reproduce, transmit, and otherwise use your User Content solely as necessary to provide, operate, support, and improve the Services, including for troubleshooting, security, analytics, and customer support purposes. This license continues for as long as your User Content is stored in the Services and terminates when the User Content is deleted or de-identified, except to the extent continued retention or use is required by law or for legitimate business purposes such as security, dispute resolution, or enforcement of these Terms.
Property Data is governed by Section 6 and Section 8.4 and is distinct from User Content. Property Data relates to the condition, components, maintenance, verification, and historical record of a Property and may persist independently of any individual user or Account, as described elsewhere in these Terms.
You grant VillaFact a non-exclusive, worldwide, royalty-free, perpetual license to host, store, process, display, and transfer Property Data for the purposes of operating the Services, maintaining a continuous and accurate property history, supporting safety, maintenance, compliance, valuation, claims support, and continuity of operations. This license survives termination of your Account to the extent necessary to preserve the integrity and continuity of the Property’s record. This license is transferable in connection with a transfer of VillaFact’s business or the Services, but does not imply a transfer of ownership of the Property itself.
If you provide suggestions, ideas, or feedback regarding the Services (“Feedback”), you grant VillaFact a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without restriction or obligation to you.
The Services may display or integrate content or materials provided by third parties. Such materials are governed by the applicable third-party terms, and VillaFact is not responsible for their accuracy, availability, or performance.
9. Service Providers, Vendors, and Marketplace
Vendors access the Services at the direction of users and remain solely responsible for the services they perform and their compliance with applicable laws, licensing, and insurance requirements.
VillaFact may facilitate introductions or bookings with Vendors, but Vendors are independent contractors and not agents of VillaFact. VillaFact does not verify or guarantee the qualifications, licensing, or insurance status of Vendors unless expressly stated otherwise. VillaFact does not supervise or guarantee Vendor work. Quotes, bookings, and payments facilitated through the Services are between you and the Vendor. VillaFact may require verification media (e.g., photos, timestamps) as proof of work completion. Sponsored or affiliate placements will be disclosed.
10. Insurance, Warranty, and Inspection Partners
VillaFact may share relevant Property Data and related records with insurance, warranty, inspection, or similar Partners as authorized through the Services or as otherwise permitted by applicable law, including for underwriting, eligibility determinations, verification, or claims support, as described in these Terms and the Privacy Policy.
VillaFact is not an insurer, insurance producer, broker, or adjuster and does not provide insurance or warranty advice. All coverage determinations, eligibility decisions, and claims outcomes are made solely by the applicable Partner. Participation in any insurance, warranty, or inspection program is optional and subject to the applicable Partner’s terms and policies.
11. Fees and Payment
Certain features of the Services require payment of fees. Available plans, pricing, usage limits, billing frequency, and applicable terms are presented at the time you select a plan through the Services or complete an online checkout or order flow. Unless expressly agreed in writing by VillaFact, subscriptions and purchases may be made only through VillaFact’s online sign-up or checkout process, and purchase orders or other offline documents are not binding.
Subscriptions are provided for the term indicated at the time of purchase (such as monthly or annual) and will automatically renew for successive terms of the same length unless you cancel prior to the applicable renewal date. You may cancel a subscription at any time through your account settings or by contacting VillaFact support. Cancellation will take effect at the end of the then-current subscription term unless otherwise stated at the time of purchase. Deleting an account does not automatically cancel an active subscription unless expressly indicated during the cancellation process. Cancellation of a subscription does not terminate your Account unless you separately request account termination.
You authorize VillaFact and its payment processors to charge your selected payment method for all applicable fees, taxes, and charges associated with your selected plan. Fees are exclusive of taxes unless otherwise stated, and you are responsible for all applicable taxes, duties, or governmental assessments.
VillaFact may change fees or pricing for subscriptions upon reasonable advance notice. Any pricing changes will apply no earlier than the next renewal period and will be communicated through the Services, by email, or at the time of renewal, as permitted by applicable law.
Fees are non-refundable except where expressly stated at the time of purchase, in an applicable plan or order, or as required by applicable law. If payment cannot be processed or becomes overdue, VillaFact will inform you and may suspend or terminate access to the Services until payment is received, and you remain responsible for all amounts owed. VillaFact may offer free trials, discounts, or promotional pricing from time to time. Such offers are subject to the terms disclosed at the time of the offer and may be modified or withdrawn at any time.
12. Intellectual Property
VillaFact owns all rights, title, and interest in and to the Services and all underlying technology, software, and materials, including artificial intelligence and machine learning models (whether trained using data from the Services or otherwise), databases, compilations, analytics, interfaces, and user experience designs. Except for the limited rights expressly granted to you under these Terms, no rights are assigned or licensed by implication, estoppel, or otherwise. You may not use VillaFact trademarks, logos, or branding without VillaFact’s prior written consent.
13. Confidentiality
“Confidential Information” means any non-public information disclosed by or on behalf of VillaFact to you in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information or the circumstances of disclosure. Confidential Information includes, without limitation, the Services and underlying technology, software, algorithms, AI models, databases, analytics, documentation, pricing, roadmaps, security practices, business plans, and other proprietary or technical information of VillaFact.
You agree to protect VillaFact’s Confidential Information using at least a reasonable degree of care and to use such Confidential Information solely as necessary to access and use the Services in accordance with these Terms. You will not disclose VillaFact’s Confidential Information to any third party except to Authorized Users who have a legitimate need to know and who are bound by confidentiality obligations no less protective than those set forth herein.
Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms by you; (b) is rightfully received by you from a third party without restriction; (c) is independently developed by you without use of or reference to VillaFact’s Confidential Information; or (d) is required to be disclosed by law, court order, or governmental authority, provided that you give VillaFact prompt notice of such requirement where legally permitted.
You acknowledge that unauthorized use or disclosure of VillaFact’s Confidential Information may cause irreparable harm for which monetary damages may be inadequate. VillaFact may seek injunctive or equitable relief in addition to any other remedies available at law or in equity.
14. Privacy; Consumer Rights
The VillaFact Privacy Policy (incorporated by reference) describes how VillaFact collects, uses, discloses, and retains Personal Information, and the rights available to individuals under applicable privacy laws. Where required by law, VillaFact provides individuals with rights regarding their Personal Information, which may include the right to access, delete, correct, or receive a copy of their Personal Information, and the right to opt out of certain disclosures or uses of Personal Information, such as the sale or sharing of Personal Information for targeted advertising. These rights are subject to applicable legal limitations and exceptions. VillaFact will not discriminate against any individual for exercising privacy rights afforded under applicable law.
Personal Information is retained only for as long as reasonably necessary for the purposes described in the Privacy Policy, including to comply with legal obligations, resolve disputes, enforce agreements, and protect the security and integrity of the Services. Property Data may be retained separately from Personal Information as described in these Terms to preserve the continuity and historical record of a Property. Privacy rights relating to Personal Information do not apply to the retention or reassignment of Property Data as described in Section 6, except to the extent required by applicable law.
15. Data Retention; Deletion; Portability
Upon Account termination or request, VillaFact will delete or de‑identify Personal Information as required by applicable privacy, consumer protection, or data security laws, subject to lawful exceptions (e.g., security, fraud prevention, compliance). Property Data will be retained and may be reassigned to a new authorized Owner or PM as part of the property history. Users may request an export of Personal Information; authorized stakeholders (such as the current Owner, current Property Manager, or other parties with verified authority over the Property) may request authorized exports of Property Data for continuity of operations.
16. Warranties and Disclaimers
THE SERVICES, INCLUDING ARTIFICIAL INTELLIGENCE AND COMPUTER-VISION FEATURES, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILLAFACT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. VILLAFACT DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR ACCURATE, OR THAT ANY INFORMATION, INSIGHTS, RECOMMENDATIONS, OR OUTPUTS GENERATED THROUGH THE SERVICES WILL BE COMPLETE, RELIABLE, OR PRODUCE SPECIFIC RESULTS. YOU ACKNOWLEDGE THAT ANY USE OF THE SERVICES AND ANY DECISIONS MADE BASED ON INFORMATION PROVIDED THROUGH THE SERVICES ARE AT YOUR OWN RISK. THIRD-PARTY SERVICES, INCLUDING VENDORS AND PARTNERS, ARE GOVERNED BY THEIR OWN TERMS AND POLICIES, AND VILLAFACT IS NOT RESPONSIBLE FOR THEIR AVAILABILITY, PERFORMANCE, OR OUTCOMES.
17. Indemnification
You will defend, indemnify, and hold harmless VillaFact and its affiliates, directors, officers, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) your misuse of the Services; (b) your violation of law or these Terms; (c) your content, including uploaded media; or (d) claims arising from services performed by Vendors or other third parties, your selection or engagement of Vendors or other third parties, or Vendors’ or other third parties’ access to or use of Property Data or Personal Information.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILLAFACT’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, OR ANY CONTENT, DATA, OUTPUTS, OR SERVICES MADE AVAILABLE THROUGH THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO VILLAFACT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID VILLAFACT ANY AMOUNTS IN THE APPLICABLE PERIOD, VILLAFACT’S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). IN NO EVENT WILL VILLAFACT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS; IN SUCH CASES, THESE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
19. Suspension and Termination
You may terminate your Account at any time for convenience by following the account cancellation process or contacting VillaFact. Termination does not relieve you of any payment obligations accrued prior to the effective date of termination. Refunds, if any, are governed by your applicable plan, order, or as required by applicable law.
VillaFact may suspend or terminate your access to the Services, in whole or in part, at any time, for any reason, subject to applicable law, and with reasonable notice where practicable, including for reasons of business necessity, modification or discontinuation of the Services, risk to the security, integrity, availability, or lawful operation of the Services or other users, violation of these Terms, non-payment, or as required by law. Any refunds, credits, or continued access following termination will be provided only if required by applicable law or expressly stated in your plan or order.
Upon termination, your right to access and use the Services will cease. Sections intended by their nature to survive termination, including Sections 6 (Property Data and Personal Information), 8 (License to Property Data), 12–18, 20, and 24, will survive.
20. Governing Law; Dispute Resolution; Class Action Waiver
These Terms and any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of laws principles. Except as otherwise required by applicable law, any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located within the State of Oregon, and the parties consent to the personal jurisdiction and venue of such courts.
Nothing in this Section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened misuse of intellectual property, confidential information, or data.
Class Action Waiver. To the fullest extent permitted by law, you agree that any dispute, claim, or proceeding arising out of or relating to these Terms or the Services must be brought on an individual basis and not as part of any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding. Before initiating arbitration, the parties agree to attempt in good faith to resolve the dispute through informal discussions for at least thirty (30) days. VillaFact may, in the future, elect to require binding arbitration for certain disputes, in which case these Terms will be updated and notice will be provided as required by applicable law.
You may opt out of this class action waiver by sending written notice to VillaFact at support@villafact.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
If any portion of this Section 20 is found to be unenforceable, that portion shall be severed, and the remaining provisions shall remain in full force and effect.
21. Compliance; Export; Anti‑Corruption
You represent that you are not subject to sanctions or located in a restricted jurisdiction. You will comply with applicable export control and anti‑corruption laws.
22. Communications; Electronic Notices
You consent to receive communications from VillaFact electronically, including by email, in-app notifications, or through the Services, and agree that all notices, agreements, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
23. Changes to Terms
VillaFact may update these Terms from time to time. Material changes will be notified in advance through the Services or by other reasonable means. Continued use of the Services following the effective date of updated Terms constitutes acceptance of the revised Terms, except where acceptance by other means is required by applicable law.
24. Miscellaneous
These Terms constitute the entire agreement between you and VillaFact with respect to the Services and supersede all prior or contemporaneous agreements or understandings relating to the subject matter hereof. If any provision of these Terms is held unenforceable, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. Failure by either party to enforce any provision of these Terms will not constitute a waiver of future enforcement of that or any other provision.
You may not assign or transfer these Terms, in whole or in part, without VillaFact’s prior written consent, except as permitted by applicable law. VillaFact may assign these Terms freely, including in connection with a merger, sale of assets, or similar transaction.
VillaFact will not be responsible for any failure or delay in performance under these Terms to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, utility failures, or internet or communications outages.
Contact: support@villafact.com.
Version 2.0, January 5, 2026